At Equestrian Riding Clothing, we combine the precision of dressage with the reliability of a well-fitted saddle in our shipping and returns processes. Whether you’re outfitting for casual riding or competitive events, our policies are designed to get you the gear you need with confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL/FedEx):
– Cost: $12.95
– Delivery: 10-15 business days after shipment
– Recommended for time-sensitive orders
Free Shipping (EMS):
– Available for orders over $50
– Delivery: 15-25 business days after shipment
Note: Delivery times may vary slightly during peak seasons. We currently ship worldwide except to certain Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
Just as a rider adjusts their stirrups for perfect alignment, we want your equestrian gear to fit perfectly. Our 15-day return policy gives you time to ensure your apparel meets your exacting standards.
Our Return Promise
We accept returns within 15 days of delivery date, provided items meet these conditions:
- In original, unworn condition (no signs of wear, washing, or damage)
- All original tags attached
- Original packaging included (especially important for delicate items like riding helmets or footwear)
- Accompanied by original receipt or order confirmation
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Riding Helmets (safety regulations)
- Safety Vests (personal protective equipment)
- Gloves (hygiene reasons)
- Whips, Crops and Spurs (safety equipment)
- Customized or special-order items
Return Process
Returning your equestrian gear should be as effortless as a well-practiced canter:
- Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for clarity.
- Wait for Authorization: Our Colorado-based team will respond within 2 business days with return instructions.
- Package Your Items: Securely pack using original packaging. For delicate items like competition shirts or breeches, use protective bags.
- Ship Your Return: Send to our Arvada facility using a trackable method. Return shipping is the customer’s responsibility unless we made an error.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Equestrian Riding Clothing Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
Item Name: [e.g., “Full Seat Breeches – Black – Size 32”]
Quantity: [Number]
Reason for Return: [e.g., “Incorrect size” or “Color doesn’t match expectations”]
I confirm the items are unworn, unwashed, and in original packaging with all tags attached.
Best regards,
[Your Full Name]
[Your Contact Information]
Exchange Process
Need different knee patch breeches or want another color casual riding top? Follow the standard return process but clearly indicate you’re requesting an exchange. We’ll process it once we receive your original item.
Refund Information
After we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: Credit card refunds appear within 5-10 business days (depending on your bank). PayPal refunds are typically faster.
Note: Original shipping fees are non-refundable except in cases of our error.
Return Shipping Address
Equestrian Riding Clothing
Returns Department
6208 Ingalls Street
Arvada, CO 80003
USA
Damaged or Defective Items
If your equestrian apparel arrives damaged (as rare as a misplaced spur in our quality-controlled facility), contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover return shipping.
Final Canter
We stand behind our riding gear as firmly as you stand in your stirrups. For questions not covered here, our knowledgeable team is ready to assist via email or phone at +1 (720) 555-0192.
Now that the paperwork is handled, let’s get you back in the saddle with gear that performs as beautifully as you ride!